Privacy Policy

Date of the last revision: 20th February 2018

Privacy policy

This Privacy Policy, together with our Terms of Use have been established as part of our ongoing commitment to protecting the privacy of Qvolta visitors and users.

We collect, use, share and store information related to you in the manner described in this Privacy Policy.

By using the Qvolta Site and Qvolta Services, you consent to the data practices prescribed in this statement. Please note that this Privacy Policy may be revised and reissued at any time. When required by law, we will notify you of any changes to this Privacy Policy.

Collection and usage of personal information

We collect the Personal Information you provide directly to us when you open a Qvolta Account, perform any transactions on the Qvolta Platform, or use other Qvolta Services. This may include:

  • Contact information, such as name, home address, and email address.
  • Account information, such as username and password.
  • Financial information, such as bank account numbers, bank statement, and trading information.
  • Identity verification information, such as images of your government issued ID, passport, national ID card, or driving license. Note: US residents may be asked to provide their social security numbers.
  • Residence verification information, such as Utility bill details or similar information.

Personal Information Storage

We may use and process your information to:

  • Provide our services to you and to enable other users of our services to engage with you in trades, communications and other activities enabled by our services
  • Manage your account and your participation in the above-mentioned activities
  • Charge you for the use of the services, where applicable, and for debt recovery purposes
  • Respond to any issues or inquiries you may have regarding our services and provide you with information relevant to your use of the services, such as updates on scheduled downtime, new features or issues related to your use of or activity within the services
  • Contact you with offers or promotions based on how you use the services or inform you about products and services we think may interest you – provided that we have obtained your consent for this where necessary
  • Protect and maintain our network and the services, and to prevent, identify and repair any technical problems or security issues
  • Verify your identity and to prevent, detect and investigate fraud, money laundering, criminal activity or other misuse of the services
  • Meet our legal obligations and protect important interests of ours or those of third parties such as other users of the services
  • Perform research and statistical analysis on the services, including observing how our customers use the services
  • Better allocate our resources and enhance and improve the services provided to you and other users

We do not perform behavioral tracking of a customer's activities on our Website or across different Websites, nor do we allow third-party data collection through our Website.

Personal Information Protection

Any collected Personal Data is stored in accordance with this Privacy Policy and any applicable laws in secure locations and servers as follows:

  • Our premises are physically protected with mechanical and electrical locks and other break-in prevention methods
  • Our data connections utilize firewalls and protection from malicious programs, as well as other protection mechanisms and software which improve the security of our telecommunications and data connections

Only designated persons and a limited amount of our personnel have access to the information. Our personnel have been trained to observe data security in their

In processing your transactions, we may share some of your Personal Information with third party service providers who help with our business operations. Your information will not be sold, exchanged, or shared with any third parties without your consent, except to provide Qvolta or as required by law. By using our Services and accepting our Terms of Use, you consent to the disclosure of your Personal Information as described in this Privacy Policy.

Non-Personal Information

Non-personally identifiable visitor information may be provided to third parties for marketing, advertising, or other uses.

We may share your Personal Information with law enforcement, data protection authorities, government officials, and other authorities when:

  • Compelled by subpoena, court order, or other legal procedure.
  • We believe that the disclosure is necessary to prevent physical harm or financial loss.
  • Disclosure is necessary to report suspected illegal activity.
  • Disclosure is necessary to investigate violations of this Privacy Policy or our Terms of Use.

Personal Information updates

You are able to review, correct, or amend your personal information, or to delete that information where it is inaccurate by logging in to your account. This right might be limited where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, or where the rights of persons other than you would be violated.

Personal information retention

We retain Personal Information for as long as necessary to fulfil purposes described in this Privacy Policy, subject to our own legal and regulatory obligations. If you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law, or in accordance

Aggregated Statistics

We may use tools or third party analytical software to automatically collect and use certain Non-Personal Data. The types of Non-Personal Data we may collect and use include, but are not limited to: end user software and hardware profile information, including, for example, information on browser and operating system settings and version; general data on service usage trends and patterns; other Non-Personal Data as deemed necessary by us to enhance and further develop the services.

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience — your information helps us to better respond to your individual needs.
  • To improve our site — we continually strive to improve our site offerings based on the information and feedback we receive from you.
  • To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
  • To send periodic emails — The email address you provide may be used to send you information, notifications that you request about changes to topics or in response to your user name, respond to inquiries, and/or other requests or questions

International Data Transfer

Some features and requirements of the Qvolta services, including without limitation certain additional identity verification measures, may involve transferring your information to third-party service providers. Where such service providers are not established in a country ensuring an adequate level of protection within the meaning of Regulation (EU) 2016/679, such as the United States, the transfers will be covered by the standard data protection clauses adopted by the European Commission or by another appropriate safeguard mechanism such as the Privacy Shield Framework.

We may also transfer your information in certain other specific circumstances including but not limited to:

  • You have explicitly consented to the proposed transfer despite the possible risks of such transfer due to the absence of an adequacy decision and appropriate safeguards;
  • The transfer is necessary for fulfilling a request by you or to execute or implement any agreement between us and you, or us and a third party where the agreement is concluded in your interest;
  • The transfer is necessary for important reasons of public interest;
  • The transfer is necessary for the establishment, exercise or defense of legal claims; or
  • The transfer is necessary in order to protect your vital interests or those of other persons, where you are physically or legally incapable of giving consent
  • If you wish to know more about international transfers of your Personal Data, you may contact us as specified below.


The Qvolta site is using cookies. Information collected from cookies is used by us to evaluate the effectiveness of our Site, analyze trends, and administer the Platform. The information collected from cookies allows us to determine such things as which parts of our Site are most visited and difficulties our visitors may experience in accessing our Site.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

External websites

We may provide references or links to External Websites.

We do not control these External Websites third party sites or any of the content contained therein. You agree that we are in no way responsible or liable for External Websites referenced or linked from the Qvolta website, including, but not limited to, website content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to, or arising from those sites.

Automated Decisions

We reserve the right to use machine learning algorithms, about our customers and website visitors in order to optimize the products and services offered and/or delivered.


Users who sign up for Qvolta will automatically receive Qvolta Newsletters.

Your Consent

By using our site, you consent to our web site privacy policy.