Terms of service

The following terms and conditions govern all use of the company domain website and all content, services and products available at or through the website (the “Website”, “Site”). The Website is owned and operated by Qvolta. Qvolta is a global P2P exchange platform that allows buyers (the “Buyers”) and sellers (the “Sellers”) to quickly and easily convert cryptocurrencies into the fiat currencies and vice versa.

By using this Website, and further by registering to use our service (the “Service”, “Services”), you (we may use the expressions “You”, “Your”, “Yours” or “Yourself” which refer to you as a Qvolta Service user being e.g. a buyer, trader, merchant, enterprise or person agreeing to the Terms on the behalf of such) accept and comply with the terms and conditions governing Your use of the Website and the services offered therein (the “Terms of Use”, “Terms of Service”).

Before creating an account to be able to use Qvolta Services or using Qvolta in any related manner, You must read the following carefully and acknowledge that You accept the Terms of Service. You should read the entire Terms of Use carefully before you use the Website or any of the services offered on the Website. If You do not agree to any term of these Terms of Use, You are required not to use the Website and the Services.

The Services allow all registered users of the Services (the “Members”) to purchase and sell digital currency as further specified under these Terms of Use. Qvolta reserves the right to modify these Terms of Service at any time. The most current version, and therefore the active Terms of Use, is always available on this website. If we change the Terms of Use substantially, we will notify You via email or when ou use our Services. However, it is always Your responsibility to check the Terms of Use when using our Services and that You agree with its content.

1. Key definitions

“Qvolta Account” means a user account accessible via the Services where Virtual Currency may be stored by Qvolta on behalf of a user.
“Virtual Currency” or "Digital Currency" means bitcoin, ethereum, litecoin, and other virtual currency that may be exchanged via the Services.
"External Virtual Currency Address" means any Virtual Currency address or account that you own, or use, that is maintained outside of the Services, and is not owned, controlled, or operated by Qvolta.
"Hosted Wallet" means a Virtual Currency wallet, hosted and controlled by Qvolta, that you use to store the Virtual Currency associated with your Qvolta Account. You can send Virtual Currency to and from this wallet to and from External Virtual Currency Addresses.

2. Registration and User Account

2.1 Allowed jurisdictions

Services provided by Qvolta might not be legally allowed in certain jurisdictions. By accepting these terms and conditions You confirm, that You are not a resident of such a jurisdiction, including, but not limited to the Federal Republic of Germany as well as several U.S. states.

2.2 Eligibility

By agreeing to these Terms of Use, You represent and warrant that You:

  • are of legal age to form a binding contract (at least 18 years old in the U.S.)
  • have not previously been suspended or removed from using Qvolta Website and Services
  • are not a national or resident of restricted jurisdictions, and will not use Qvolta Website and Services if any applicable laws in Your country prohibit You from doing so in accordance with these Terms of Use.
  • do not intend to use our Services with any criminal or fraudulent intent

2.3 Registration and account

2.3.1 Registration

To use our services, or to access this Website or some of the resources it has to offer, You may be asked to provide registration details in order to register a user account ("Account"). It is a condition of use of this Website and our Services that all the details You provide are correct, current and complete. If we believe the details are not correct, current or complete, we have the right to refuse You access to the site or any of its resources and to terminate or suspend Your account.

You may only act on Your own behalf. Your Account may not be used to act as an intermediary or broker for any person or entity. You agree that You will not use the Service to perform a criminal activity of any sort, including but not limited to, money laundering, illegal gambling operations, terrorist financing or malicious hacking.

2.3.2 Multiple accounts

You may only use Your own Account to trade at Qvolta and You may only use one user Account at a time for trading. Multiple accounts held by the same individuals are subject to immediate closure and at our sole discretion, we reserve the right to consider any balance in duplicate accounts forfeit. You also agree to not create multiple accounts under different cell numbers and or aliases or identities, and not to share accounts with any other party, and conducting transactions on behalf of a 3rd party or allowing someone to use Your Account is strictly forbidden, attempting to do any of these will result in termination of Your Account.

2.3.3 Verification

Qvolta may request additional documentation to verify your identity or any other documents required in order to comply with local Anti-Money Laundering, Counter-Terrorist Financing, Proceeds of Crime legislation and any other such regulations, guidelines and internal policies that we are bound by or in our sole discretion deem to be necessary.
Your failure to provide relevant documentation and information may result in (a) immediate termination of Qvolta account; (b) seizure of digital assets deposited into Qvolta account; or both.

2.3.4 Security

You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs), or any other codes or credentials that You use to access the services. You are not allowed to sell, borrow, share or otherwise make available Your Account or any detail necessary to access Your Account to people or entities other than Yourself.

You are required to notify us immediately of any unauthorized use of Your Account or password, or any other breach of security by email addressed [email protected]. Any Member who violates these rules may be terminated, and thereafter held liable for losses incurred by Company or any other user of the Website and Services.

Your Account must not contain misleading or fraudulent information, including, but not limited to having a non-personal phone number, creating fake reputation information for Your Account, faking Your country of origin or providing fraudulent identification documents.

We may at any time require You to complete our ID verification process and may also require You to submit additional identification documents to us if we deem it necessary. Failing to complete ID verification will be considered a violation of this Agreement.

You agree to receive transactional emails from us. Such emails will be canceled after Your request using the "unsubscribe" option presented in any such email.

3. General obligations to use the Services

3.1 Conditions and Restrictions. We may, at any time and in our sole discretion, refuse any exchange transaction or exchange bid submitted via the Services, impose limits on the exchange amount permitted via the Services or impose any other conditions or restrictions upon Your use of the Services, without prior notice. For example, we may limit the number of open orders that You can establish via the Services or we may restrict exchanges from certain locations.

3.2 Accuracy of Information. You must provide any information required when creating a Qvolta Account or when prompted by any screen displayed within the Services. You represent and warrant that all information You provide via the Services is accurate and complete.

3.3 Cancellations. You may only cancel an order initiated via the Services if such cancellation occurs before we execute the transaction. Once Your order has been executed, You may not change, withdraw, or cancel Your authorization for us to complete such transaction. If any order has been partially filled, You may cancel the unfilled remainder of that order at any time. We reserve the right to refuse any cancellation request associated with a market order once You have submitted such order.

3.4 Insufficient Funds. If You have an insufficient amount of Virtual Currency in Your Hosted Wallet to complete an order via the Services, we may cancel the entire order or may fulfill a partial order using the amount of Virtual Currency currently available in Your Hosted Wallet, less any fees owed to Qvolta in connection with the execution of the exchange.

3.5 Compliance with Law and Taxes. It is Your responsibility to determine, if any, taxes apply to the exchange transactions You complete via the Services, and it is Your responsibility to report and remit the correct tax to the appropriate tax authority. You agree that we are not responsible for determining whether taxes apply to Your trades or for collecting, reporting, withholding, or remitting any taxes arising from any trades.

You are responsible for complying with all applicable laws related to Your trading activities and other use of the Services, including without limitation any reporting obligations and payment of all applicable taxes. You will determine what, if any, taxes apply to the Trades and any other transactions You complete via the Services, and it is Your responsibility to report and remit the correct tax to the appropriate tax authority. Qvlta is not responsible for determining whether taxes apply to Your Trades or for collecting, reporting, withholding, or remitting any taxes arising from any Trades.

3.6 Market Availability. Qvolta may open or close any market for a Virtual Currency on the Site at any time, in its sole discretion. If a market for a particular Virtual Currency is closed, any open orders that You may have for such Virtual Currency will be credited back to Your Qvolta Account.

3.7 Currency Availability. Qvolta retains the right, in its sole discretion, to include a Virtual Currency on the Site and may remove any Virtual Currency from the Site at any time for any reason. Unless otherwise required by law or law enforcement, Qvolta will make reasonable efforts to notify You of the likely removal of a Virtual Currency. If the market for a Virtual Currency is closed on the Site, You will have 14 days to push the amounts remaining in Your Qvolta Account associated with such Virtual Currency to Your External Virtual Currency Address. Qvolta will not be liable to You for any losses, liability or expenses related to the removal of a Virtual Currency.

4. Transactions and trading

4.1 The price

The price as displayed on the Site will be applicable for each Transaction You execute using the Services (the “Price”). The applicable Price will be displayed before completing each Transaction. Company reserves the right to make adjustments to its Prices at any time as appearing on each Transaction.

Depending on Your jurisdiction, You may be eligible to buy or sell Digital Currency to Company through the Site Services subject to the rate assigned to any given transaction. The Price quoted on the Site for each Transaction may be dependent on the Services You choose to use.

4.2 Purchasing Digital Currency

Following successfully establishing Your Account, including certain verification process as required by the Company, You may begin purchasing Digital Currency on a per Transaction basis.
The Company cannot guarantee that all payment methods will be available to You. The availability of each payment method depends on a number of factors, including but not limited to Your location, the identification information You have provided the Company, and certain limitations imposed by third-party payment processors.

Company will use reasonable efforts to deliver the purchased Digital Currency to You at the earliest possibility following the debit issued from Your payment method. However, You acknowledge that delivery of the Digital Currency purchased by You may be completed separately from the actual debit from Your payment method, and may take time for the Digital Currency transfer to be processed. You also acknowledge that in certain occasions, Company may not be able to fulfill Your purchase order.

Using the purchasing Services on the Company’s Site does not provide You with a guarantee that You will be able to sell the purchased Digital Currency to the Company or any third-party at a later time and at no event will the Company be obligated to purchase from You any Digital Currency.

4.3 Sell transactions

Qvolta may provide You with the option to sell Your Digital Currency subject to Company’s sole discretion, which shall not be deemed as Company’s obligation to purchase any Digital Currency.

Such option, if provided by the Qvolta, is subject to successfully establishing Your Account, including certain verification process as required by the Company, and by providing Your valid payment method to the Qvolta.

Receipt of funds will depend on the payment type You have provided, and may take a certain amount of business days subject to third-party providers.

4.4 Trading

Engaging in trades may be risky, especially if You engage in any margin trades or use any other sophisticated trading options. Please don't use Qvolta or any of the trading options if You do not understand these risks.
By initiating a Bitcoin trade You agree to be bound by the terms and conditions of the trade as selected and determined by the advertiser (whether by selecting from options available to advertiser for advertisements or by any freeform terms and conditions set out by the advertiser under the “Terms of trade” field) and displayed on the advertisement page. The terms of trade as determined by the advertiser are valid in all cases except when the terms contradict these Terms of Service or are illegal or if both parties of the trade consent to alter the terms of trade.

The price or price equation that is defined in the advertisement must contain any and all fees that the advertiser requires the user initiating the trade to pay. After initiation of a trade the Bitcoin price is locked and cannot be changed or any additional fees added without consent from both parties of the trade and Qvolta.
Bitcoin advertisements must be placed in the correct payment category. If a category does not exist for the payment method, it must be placed in the Other category.

Valid payment details must be provided through the Qvolta trade system. It is a violation of these Terms of Service to provide payment details through other communication channels.

Bitcoin is held in escrow during the whole trade process until the seller has confirmed the receipt of payment in full.

Buyers must be able to, upon our request, provide adequate proof of payment for up to 180 days after the trade has been completed.

In cases where we have reason to believe a buyer may be engaging in fraudulent activity, including without limitation where the buyer’s payment is frozen, held, reversed, charged back or in other ways withheld from the seller, and in particular, if we in these circumstances deem that the buyer is not cooperating to the fullest extent to resolve the issue, we may provide the buyer’s information to the seller for the purposes of recovering the funds and/or preventing or investigating fraudulent activity. The information will be disclosed to the extent we deem it is necessary for the aforementioned purposes and may include without limitation the buyer’s contact details, login and transaction records and/or any details and records we have obtained about the buyer through our identity verification measures.

4.4.1 Prices; Availability. All prices reflect the exchange rates applicable to the purchase or sale of Digital Assets using the Legal Tender or alternative form of Digital Assets identified in Your purchase order. All Digital Asset sales and purchases by Qvolta are subject to availability, and we reserve the right to discontinue the sale and purchase of Digital Assets without notice.

4.4.2 Purchase Quotes. Prior to completing your purchase or sale of Digital Assets from Qvolta, we will provide notice of the amount of Digital Assets you intend to purchase or sell and the number of Funds you will be required to pay to Qvolta to receive such Digital Assets or Legal Tender. You agree to comply with any terms and conditions provided within such notice to complete your purchase transaction.

4.4.3 Errors. In the event of an error, whether via our Services, in a purchase order confirmation, in processing Your purchase, or otherwise, we reserve the right to correct such error and revise Your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel Your purchase order and obtain a refund of any amount charged.

4.4.4 Payment Method. Only valid payment methods specified by us may be used to purchase Digital Assets. By placing an order to purchase Digital Assets from Qvolta, You represent and warrant that (a) You are authorized to use the designated payment method and (b) You authorize us, or our payment processor, to charge Your designated payment method. If the payment method You designate cannot be verified, is invalid or is otherwise not acceptable, Your purchase order may be suspended or canceled automatically. You agree to resolve any problems we encounter in order to proceed with Your purchase order.

4.4.5 No Returns or Refunds. All sales and purchases of Digital Assets by Qvolta via the Services are final. We do not accept any returns or provide refunds for Your purchase of Digital Assets from Qvolta, except as otherwise provided in these Terms.

4.4.6 Fees

Amount of Fees. You agree to pay Qvolta the fees for exchanges completed via our Services (“Fees”), which we may change from time to time. Any changes to the Fee Schedule will become effective as of the expiration of such notice period. The revised Fee Schedule will apply prospectively to any exchanges that take place following the effective date of such revised Fee Schedule.

Fees Payment. You authorize us, or our designated payment processor, to charge or deduct funds from your Hosted Wallet for any applicable Fees owed in connection with exchange transactions You complete via the Services.

4.5 Damage or loss of the account/wallet

Qvolta will not be responsible or liable to You for any loss and take no responsibility for lost accounts, QS, login information etc. You are responsible for keeping the information safe and agree that in case of the lost login details Qvolta will not be obliged to help You regain access to the account. This includes but is not limited to any losses, damages or claims arising from:

  • User error such as forgotten passwords, account information, lost QS, incorrectly constructed transactions, or mistyped Bitcoin addresses or similar;
  • Server failure or data loss;
  • Corrupted Wallet files;
  • Unauthorized access to applications;
  • Any unauthorized third party activities, including without limitation the use of viruses, phishing or other means of attack against the Qvolta website or Qvolta services or solutions.

4.6 Responsibility for Account Activities

Once You create Your Qvolta account, You are responsible for the activities performed. Likewise, it is solely Your responsibility to guard Your password and track any activity that occurs with the use of Your password and/or in Your account.

You will be bound by, and hereby authorize Qvolta to accept and rely on any agreements, instructions, orders, authorizations and any other actions made, provided or taken by anyone who has accessed or used Your Qvolta Account regardless of whether the access is authorized or unauthorized. Upon receipt of written notice from You that the security of Your account has been compromised, Qvolta will take reasonable steps to protect Your account, including, for example, to cease to allow actions initiated using any compromised account passwords. But, the first sentence of this section will continue to apply to any other account password, and any substitute password issued to replace the compromised account password.

Please notify us immediately if You suspect any security breach, caused by You or other parties.

4.7 Operations & Maintenance

Qvolta reserves the right to perform maintenance or changes to the Services at any time it sees fit. This may result in periods during which the Services may be temporarily unavailable. Qvolta will, to the extent that it is possible, announce such interruptions in advance. However, it is not required to do so and is not responsible for any damages or losses resulting from server outages.

5. Risk disclosure

There are risks associated with utilizing an Internet-based trading system including, but not limited to, the failure of hardware, software, and Internet connections. You agree that we shall not be responsible for any communication failures, disruptions, errors, distortions, or delays You may experience when trading via the Services, however, caused.

Qvolta warns You that buying and holding virtual currencies such as Bitcoin carries several significant risks including, but not limited to, the following:

  1. Risk that Your Virtual Currency will lose much or all of its value. Qvolta advises that You only buy and store amounts in Digital Currency that You can afford to lose.
  2. Risk that Your Virtual Currency wallet can be compromised by persons or organizations that can steal Your funds. Depending on Your wallet provider of choice, there may be no recourse or possibility of insuring or claim back Your Digital Currency funds.

You acknowledge and agree that You shall access and use the Services at Your own risk. The risk of loss in trading Digital Asset pairs and Digital Asset and Legal Tender pairs can be substantial. You should, therefore, carefully consider whether such trading is suitable for You in light of Your circumstances and financial resources.

6. Electronic notices

Consent to Electronic Delivery. You consent to receive electronically all communications, agreements, documents, receipts, notices, and disclosures (collectively, “Communications”) that Qvolta provides in connection with Your Qvolta Account, Hosted Wallet, and/or use of the Services. You agree that Qvolta may provide these Communications to You by posting them via the Services, by emailing them to You at the email address You provide, and/or by sending an SMS or text message to a mobile phone number that You provide. Your carrier's normal, messaging, data, and other rates and fees may apply to any mobile Communications. You should maintain copies of electronic Communications by printing a paper copy or saving an electronic copy. You may also contact us at [email protected] to request additional electronic copies of Communications or, for a fee, paper copies of Communications (as described below).

Hardware and Software Requirements. In order to access and retain electronic Communications, You will need a computer with an Internet connection that has a current web browser with cookies enabled and 128-bit encryption. You will also need to have a valid email address on file with Qvolta and have sufficient storage space to save past Communications or an installed printer to print them.

Withdrawal of Consent. You may withdraw Your consent to receive electronic Communications by sending a withdrawal notice to [email protected]. If You decline or withdraw consent to receive electronic Communications, Qvolta may suspend or terminate Your use of the Services.

Requesting Paper Copies. If, after You consent to receive Communications electronically, You would like a paper copy of a Communication we previously sent You, You may request a copy within 30 days after the date we provided the Communication to You by contacting us as at [email protected]. In order for us to send paper copies to You, You must have a current street address on file with Qvolta. Please note that our Services operate exclusively online and it is very burdensome for us to produce paper copies of Communications. Therefore, if You request paper copies, You agree that we may charge You a processing fee, in the amount described in the Fee Schedule at [email protected] for each page of Communication requested.

Updating of Contact Information. It is Your responsibility to keep Your email address and/or mobile phone number on file with Qvolta up to date so that Qvolta can communicate with You electronically. If we send You an electronic Communication but You do not receive it because of Your email address or mobile phone number on file is incorrect, out of date, blocked by Your service provider, or You are otherwise unable to receive electronic Communications, we will be deemed to have provided the Communication to You. Please note that if You use a spam filter that blocks or re-routes emails from senders not listed in Your email address book, You must add Qvolta to Your email address book so that You will be able to receive the Communications we send to You. You can update Your email address, mobile phone number, or street address at any time by logging into Your Qvolta Account or by sending such information to [email protected]. If Your email address or mobile phone number becomes invalid such that electronic Communications sent to You by Qvolta are returned, we may deem Your account to be inactive, and You may not be able to complete any transaction via our Services until we receive a valid, working email address or mobile phone number from You.

7. Unclaimed property

If for any reason Qvolta is holding Virtual Currency in Your Hosted Wallet on Your behalf, and we are unable to return Your Virtual Currency to Your designated External Virtual Currency Address after a period of inactivity, then we may report and remit such Virtual Currency in accordance with applicable state unclaimed property laws.

If Your Qvolta Account has been inactive and You have not responded to reasonable attempts by Qvolta to contact You for a period of several years (as defined by the relevant statutes), Qvolta will attempt to contact You using the contact information provided by You. If You do not respond, Qvolta may be obligated to report and turn over any Tokens in Your Wallet to the applicable governmental entity as unclaimed property after deducting any fees payable to Qvolta.

8. Acceptable use

When accessing or using the Services, You agree that You will not violate any law, contract, intellectual property or another third-party right, or commit a tort, and that You are solely responsible for Your conduct while using our Services. Without limiting the generality of the foregoing, You agree that You will not:

  • Use our Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying our Services, or that could damage, disable, overburden, or impair the functioning of our Services in any manner;
  • Use our Services to pay for, support, or otherwise engage in any illegal gambling activities; fraud; money-laundering; or terrorist activities; or other illegal activities;
  • Use any robot, spider, crawler, scraper, or other automated means or interface not provided by us to access our Services or to extract data;
  • Use or attempt to use another user’s account without authorization;
  • Attempt to circumvent any content filtering techniques we employ or attempt to access any service or area of our Services that You are not authorized to access;
  • Introduce to the Services any malware, virus, trojan worms, logic bombs, or other harmful material;
  • Develop any third-party applications that interact with our Services without our prior written consent, or unless otherwise agreed;
  • Provide false, inaccurate, or misleading information;
  • Post content or communications that are, in our sole discretion, libelous, defamatory, profane, obscene, pornographic, sexually explicit, indecent, lewd, vulgar, suggestive, harassing, hateful, threatening, offensive, discriminatory, bigoted, abusive, inflammatory, fraudulent, deceptive or otherwise objectionable;
  • Post content containing unsolicited promotions, political campaigning, or commercial messages (SPAM) or any chain messages or user content designed to deceive or trick the user of the Service;
  • Post content containing private information of any third-party including, but not limited to, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers; and
  • Encourage or induce any third party to engage in any of the activities prohibited under this Section.

9. Feedback

We will own exclusive rights, including all intellectual property rights, to any feedback, suggestions, ideas, or other information or materials regarding Qvolta or our Services that You provide, whether by email, posting through our Services, or otherwise (“Feedback”). Any Feedback You submit is non-confidential and shall become the sole property of Qvolta. We will be entitled to the unrestricted use and dissemination of such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to You. We have the right to remove any posting You make on our site if, in our opinion, Your post does not comply with the requirements. You agree not to submit any Feedback that is defamatory, illegal, offensive, or otherwise violates any right of any third-party, or breaches any agreement between You and any third-party.

Also, in accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Qvolta has adopted a policy of terminating, in appropriate circumstances and at our discretion, account holders who are deemed to be repeat infringers. We also may, at our discretion, limit access to the Services and terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
If You have any questions, Feedback or complaints, You may contact Qvolta via Company’s customer support at [email protected]. Please provide identifying information such as Your name, address, and any other information Company may need to identify You, Your Account, and the transaction on which You have Feedback, questions, or complaints.

10. Intellectual Property Rights

You acknowledge and agree that all copyright, trademarks, and all other intellectual property rights in and related to this Site and our Services shall remain at all times owned by us and/or our licensors. You are permitted to use the Site and our Services only as expressly authorized by us. We reserve all rights not expressly granted in and to this Site, the Services and the content on this Site.

11. Third-party content

In using our Services, You may view content provided by third-parties (“Third-Party Content”). We do not control, endorse, or adopt any Third-Party Content and shall have no responsibility for Third-Party Content, including without limitation material that may be misleading, incomplete, erroneous, offensive, indecent, or otherwise objectionable. In addition, Your business dealings or correspondence with such third-parties are solely between You and the third-parties. We are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, and You understand that Your use of Third-Party Content, and Your interactions with third-parties, is at Your own risk.

12. Suspension; termination; discontinuance of the Services

12.1 Changes to Services and Termination or Suspension of Services

Qvolta may, in our discretion and without liability to You, with or without prior notice, modify or discontinue, temporarily or permanently, or suspend Your access to all or a portion of our Services.

We may terminate Your access to the Services in our sole discretion, immediately and without prior notice, and delete or deactivate Your Qvolta Account and all related information and files in such account without liability to You, including, for instance, in the event that You breach any of these Terms.

12.2 No liability

In the event of termination, we will attempt to return any Virtual Currency stored in Your Hosted Wallet. Further, we may, in our sole discretion and without liability to You, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any portion of our Services. Qvolta will not be liable for any losses suffered by You resulting from any modification of any Services or from any suspension or termination of Your access to all or a portion of any Services. If and when Services resume, You acknowledge that Token valuations and exchange rates may differ significantly from the valuations and rates prior to such event.

Qvolta is committed to the high standard of data security and precision. However, Qvolta shall not be liable for any loss that You may incur as a result of malfunctions, errors, security breaches or any other reasons.

Qvolta will not be responsible or liable to You for any loss and take no responsibility for and will not be liable to You for any use of our Services and/or solutions, including but not limited to any losses, damages or claims arising from:

  • Mistakes made by the user of any Bitcoin-related software or Service, e.g., forgotten passwords, payments sent to wrong Bitcoin addresses, and accidental deletion of wallets;
  • Software problems of the Website and/or any Bitcoin-related software or Service, e.g., corrupted wallet file, incorrectly constructed transactions, unsafe cryptographic libraries, malware affecting the Website and/or any Bitcoin-related software or Service.
  • Technical failures in the hardware of the user of any Bitcoin-related software or Service, e.g., data loss due to a faulty or damaged storage device.
  • Security problems experienced by the user of any Bitcoin-related software or Service, e.g., unauthorized access to users' wallets and/or accounts.
  • Actions or inactions of third-parties and/or events experienced by third-parties, e.g., the bankruptcy of service providers, information security attacks on service providers, and fraud conducted by third-parties.

12.3 Effects of Termination

In the event of discontinuation of all Services or another termination of Your right to access all Services: (a) all amounts payable by You to Qvolta will immediately become due; (b) Qvolta may delete or deactivate Your Qvolta Account and all related information and files in such account without liability to You; (c) Qvolta may cancel any open Orders or other transaction requests that are pending at the time of discontinuation or termination. In the event of discontinuation or termination of all Services or discontinuation or termination of transfer or storage Services for all or some Tokens, Qvolta will use commercially reasonable efforts, unless prohibited in order to comply with applicable laws or regulations or by order of law enforcement or other governmental authority, to provide You with a period of 90 days to remove the affected Tokens from Your Hosted Wallet.

13. Disclaimer of Warranties, Damages, and Limitation of Liability

This Site and the Services are provided on an “as is” and “as available” basis for Your information and use without any representation or endorsement. To the maximum extent permitted by applicable law, we make no warranties of any kind, whether express or implied, in relation to the Site or the Services, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.

To the maximum extent permitted by applicable law, we make no warranty that the Site or the Services will meet Your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Site or the server which makes it available are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to You for any loss, destruction or alteration of content or material as a result of uploading to or downloading from the Site.

Notwithstanding any other provision in these Terms of Service, nothing shall limit Your rights as a consumer under mandatory provisions of applicable consumer protection legislation.

If and to the maximum extent permitted by applicable law, we will not be liable for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect or consequential losses, howsoever arising

in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.
Without limitation, You (and not us) assume the entire cost of all necessary servicing, repair or correction or correction in the event of any such loss or damage arising.
Nothing in these Terms of Service shall exclude or limit our liability based on willful conduct or gross negligence. If and to the extent applicable law does not allow the above limitations of warranty and liability, such limitations shall not apply to You.

Disclaimer of damages

14. Indemnity

You agree to defend, indemnify, and hold harmless Qvolta and our affiliates, independent contractors and service providers, and each of our respective officers, directors, members, employees, agents, and affiliates (collectively, “Indemnified Parties”) from any claim, demand, action, damage, loss, cost or expense, including without limitation reasonable attorneys’ fees, arising out or relating to (a) Your use of, or conduct in connection with, our Services; (b) any Feedback You provide; (c) Your violation of these Terms; or (d) Your violation of any rights of any other person or entity. If You are obligated to indemnify us, we will have the right, in our sole discretion, to control any action or proceeding and determine whether we wish to settle it, and if so, on what terms.

15. Dispute resolution


If Qvolta receives notice that any Tokens held in Your wallet are alleged to have been stolen or otherwise are not lawfully possessed by You, Qvolta may place an administrative hold on either the affected Tokens or/and Your wallet. Qvolta retains the right to continue such hold until the time as the dispute is resolved and evidence of the resolution acceptable to Qvolta has been provided in a form acceptable to Qvolta.

In case of the administrative hold on Your wallet, You agree that Qvolta will have no liability or responsibility for any such hold, or for Your inability to withdraw Tokens or execute Trades during the period of any such hold.

Any disputes between You and any other user of the Site shall be exclusively resolved between You and such user, and You release the Company, its affiliates and service providers, and each of their respective officers, directors, agents, joint ventures, employees and representatives from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.

16. Miscellaneous

16.1 Nonwaiver

Our failure or delay in exercising any right, power, or privilege under these Terms shall not operate as a waiver thereof.

16.2 Severability

The invalidity or unenforceability of any of these Terms shall not affect the validity or enforceability of any other of these Terms, all of which shall remain in full force and effect.

16.3 Amendment

We reserve the right to make changes or modifications to these Terms from time to time, in our sole discretion. If we make changes to these Terms, we will provide You with notice of such changes, such as by sending an email, providing notice on the homepage of the Site and/or by posting the amended Terms via the applicable Qvolta websites and mobile applications and updating the "Last Updated" date at the top of these Terms. The amended Terms will be deemed effective immediately upon posting for any new users of the Services. In all other cases, the amended Terms will become effective for preexisting users upon the earlier of either: (i) the date users click or press a button to accept such changes, or (ii) continued use of our Services 30 days after Qvolta provides notice of such changes.  Any amended Terms will apply prospectively to use of the Services after such changes become effective. If You do not agree to any amended Terms, You must discontinue using our Services and contact us to terminate Your account.

16.4 Force Majeure Events

We shall not be liable for (a) any inaccuracy, error, delay in, or omission of (i) any information, or (ii) the transmission or delivery of information; or (b) any loss or damage arising from any event beyond our reasonable control, including but not limited to flood, extraordinary weather conditions, earthquake, or other act of God, fire, war, insurrection, riot, labor dispute, accident, action of government, communications, power failure, or equipment or software malfunction, or any other cause beyond our reasonable control (each, a “Force Majeure Event”).

16.5 Assignment

You may not assign or transfer any of Your rights or obligations under these Terms without prior written consent from us, including by operation of law or in connection with any change of control. We may assign or transfer any or all of its rights under these Terms, in whole or in part, without obtaining Your consent or approval.

16.6 Entire Agreement; Order of Precedence

These Terms contain the entire agreement and supersede all prior and contemporaneous understandings between the parties regarding the Services. These Terms do not alter the terms or conditions of any other electronic or written agreement You may have with Qvolta for the Services or for any other Qvolta product or service or otherwise. In the event of any conflict between these Terms and any other agreement You may have with Qvolta, the Terms of that other agreement will control only if these Terms are specifically identified and declared to be overridden by such other agreement.

16.7 Changes in the Service

Qvolta reserves the right to modify or discontinue, temporarily or permanently, all or any part of this Site and/or any software, facilities and Services on this Site, with or without notice, and/or to establish general guidelines and limitations on their use.

16.8 How to Contact Us

This site is owned and operated by Qvolta (QVOLTA PTE. LTD.Registration No: 201719309R.23 New Industrial Road #04-08 Solstice Business Center Singapore 536209). You can contact us at any time. Please send us any questions, requests, general correspondence, or notices under or in connection with this Agreement, by contacting our support [email protected].
By using the Services, You agree that any notice, disclosure, agreement or other Communications that we deliver to You electronically to the email address You have defined in Your account settings will satisfy any legal communication requirements, including that such Communications be in writing.