F.A.Q.

General principals and functions of Qvolta

1) What is Qvolta service?

Qvolta is a wallet that serves for the quick purchase or sale of Bitcoin and Ethereum. In other words holders of Qvolta wallets can trade among themselves their local currency (USD, EUR, RUB, CNY etc) for Bitcoin and Ethereum using their common payment methods.

After registration, each user receives his/her own Qvolta wallet with a wide functionality and a simple interface that allows him/her to make transactions in a few clicks.

2) What payment methods does Qvolta support?

Qvolta wallet supports all popular payment methods available in the countries of its operation. You can choose the one that fits you in the Buy and Sell section using the drop-down list in the Payment method category.

3) How can I change the language of the website?

The language of the website can be changed in the footer (bottom of the Home page) by clicking on the corresponding icon.

4) How can I check the price of cryptocurrency in Qvolta?

Prices for cryptocurrencies supported by Qvolta wallet can be found on the Home page of the website as well as in user's personal account.

5) Can I buy less than 1 Bitcoin or 1 Ethereum on a Qvolta platform?

On the Qvolta platform, anyone can buy or sell any amount of cryptocurrency. There are no limits on the purchase of cryptocurrency.

6) What type of users can perform transactions?

Qvolta meets the needs of all types of users. Transactions can be performed by both beginners in the niche of cryptocurrency exchange and experienced traders. The difference between them is in the following.


  • Traders create their own ads about purchase and sale of cryptocurrency.
  • Other users can respond to relevant ads of traders free of charge, no commissions are charged for this type of transactions by Qvolta service.
7) How can I send cryptocurrency from the Qvolta wallet to a third-party wallet?

To do this, you need to perform the following actions:


  • open your Qvolta wallet,
  • click on Send BTC or Send ETH,
  • enter the address of the wallet you want to transfer cryptocurrency into,
  • enter the amount of cryptocurrency you want to transfer - its cost will be displayed in the fiat currency you need (USD, EUR, RUB or CNY),
  • You can then write a comment on the payment (optional field),
  • Click on a Send button.
8) How can I send cryptocurrency from a third-party wallet to the Qvolta wallet?

Go to your Qvolta personal account, select necessary cryptocurrency in the left upper corner, scroll down to the wallet section and click Receive BTC (or Receive ETH, respectively). You will see the address of your Qvolta wallet in the form of a QR code, as well as in the format of the alphanumeric code. Now you only need to transfer cryptocurrency from a third-party wallet to this address.

9) How can I receive my cryptocurrency after purchase in Qvolta?

Purchased Bitcoin and Ethereum will appear in your Qvolta wallet. After that, you can keep them there or send your cryptocurrency to a third-party wallet. It is important to note that storing cryptocurrency in Qvolta wallet is safe and free of charge

10) How long does it take to transfer cryptocurrency from Qvolta wallet to a third-party address?

Transferring of cryptocurrency from the Qvolta wallet takes place instantly, rest depends on the occupancy of the Bitcoin or Ethereum network. You can track the transaction status in the Transaction history section of the wallet.

11) How can I receive a private wallet?

Each user who has registered on our website automatically receives his/her own Qvolta cryptocurrency wallet.

12) Where can I check my cryptocurrency balance?

Your cryptocurrency balance is displayed in the top left corner of your personal account next to Bitcoin and Ethereum cryptocurrency icons.

13) How can I perform a transaction?

If you want to purchase cryptocurrency you need to do the following:


  1. Open Buy section in your personal account, choose cryptocurrency you would like to purchase, indicate the amount you need. After that you can apply the following filters: choose currency to be used for purchase (USD, EUR, RUB or CNY), choose your country and payment method, then click on Search button.
  2. You will receive a list of traders who meets your requirements, who sell cryptocurrency
  3. Chose the trader with the most suitable price for you and click on Buy button.
  4. You will be redirected to the following page, where you need to specify transaction's parameters and click on a Send Request button. At this point, requested amount of cryptocurrency transfers from trader's wallet to a deposit on the Qvolta platform.
  5. Then you are redirected to the transaction page where the chat with trader takes place.
  6. After completing your payment you need to click on I have paid button.
  7. After trader confirms the receipt of your payment you will receive purchased cryptocurrency in your Qvolta wallet

When your transaction is completed you can rate your trader on a five-point scale – you will see a Rate button with the name of another transaction participant. In case trader doesn't respond for a long time you can cancel your transaction by clicking on Cancel trade request button.


You can attach document confirming your payment as well as send your verification card in the chat window, In case of any problems click on Report problem button – it will open a chat with customer support representative, who will solve any problems that occur.


If you want to sell cryptocurrency you need to do the following:


  1. Open Sell section, choose cryptocurrency you would like to sell, indicate its amount. Then you can use following filters: choose currency you want to receive your payment in (USD, EUR, RUB or CNY), choose your country and payment method for your transaction. Click the Search button.
  2. You will receive a list of traders who want to buy cryptocurrency and who meet your requirements.
  3. Choose trader with the best price for you and click Sell button.
  4. You will be redirected to a page where you need to specify transaction parameters if necessary and click on Send Request button. At this point, the amount of cryptocurrency you want to sell will be transferred from your Qvolta wallet into a deposit on the platform.
  5. You will be redirected to a transaction page, where you can chat with the trader.

Once you receive a payment you need to confirm it by clicking I received payment button. Then you will see Rate user button, clicking on this button you can rate buyer on the five-point scale. If trader doesn't respond for a long time, click on Report a problem button. Customer support will cancel transaction manually if payment wasn't completed by the trader. In that case, cryptocurrency will go back to your Qvolta wallet.

14) Which traders can you see online?

Traders that are logged into their personal account at the moment, and whose computers are not in a sleep mode.

15) What is a verification card?

It is a card that is created during user's verification and contains his/her First and Last name. These data are necessary to eliminate fraud while using different payment methods. Users can request this information from each other if necessary.

Solving problems with the transaction

1) I made a deal, but trader doesn't respond, what should I do?

If you started buying or selling cryptocurrency, but trader did not respond in the chat, click on Cancel trade request button. The transaction will be canceled and you will be able to start looking for another trader.

2) Who has the right to cancel the transaction?

The right to cancel the transaction belongs to the party that enters into the deal with fiat currency (USD, EUR, RUB, CNY etc.) i.e. buyer. The party that enters the deal with cryptocurrency can not cancel the deal because of security matter, as seller's cryptocurrency is transferred into a deposit on Qvolta platform and is kept there until the transaction is completed.

3) How can seller cancel a transaction if the buyer doesn't respond?

You need to click on Report a problem button, it will open a chat with customer support representative, who will cancel the transaction manually, in case payment hasn't been completed by the buyer. After that cryptocurrency will return into seller's Qvolta wallet from the deposit on the platform.

4) How can I open a dispute, when there is a problem with a payment of another party?

You need to click on Report a problem button on the page of transaction and customer support team will solve your issue.

5) How will I (trader) receive a notification about incoming transaction if I am not online?

Text message will be sent to the phone number submitted during your verification.

Transactions and personal data security

1) How can I improve the security of my account?

For this purpose, we developed Qvolta Wall and Qvolta Security security systems. They must be connected to your account.

2) What is Qvolta Wall?

This is the system detecting location from where user logged in the last time. In case of authorization from a new location, user will be sent an email with a link in it. Only by opening this link user will be able to log into his/her wallet. This is necessary for preventing hacking of the account. This system can be enabled in your personal account in the Security section.

3) What is Qvolta Security?

Qvolta security is a mobile app for the code generator, which you can download in Google Pay and App Store. User is provided with a one-time code displayed in this app for every logging into Qvolta wallet. Moreover, one-time code is used by user to confirm funds withdrawal from Qvolta wallet as well.

4) How does Qvolta wallet protect you against fraud?

Qvolta acts as a guarantor of all transactions on selling or buying cryptocurrency, which is conducted in it. At the moment of transaction seller’s cryptocurrency is deposited (being secured as a deposit) by Qvolta platform until the following actions take place:

  • Buyer will send a payment to the seller,
  • Seller will confirm receiving the payment.
After that cryptocurrency from deposit on the platform transfers to the Qvolta wallet of the buyer.

5) What is the difference between confirmed and not confirmed ratings?

Rating is considered confirmed if it was left by a user that has completed at least 30 transactions. Otherwise, the rating is considered not confirmed.

6) Can I change my rating?

Unfortunately, this option is not provided.

7) What do we need verification for?

Verification of all Qvolta users is an important security measure to avoid fraud.

8) Why can't I transfer all cryptocurrency I have available in my wallet?

To confirm every transaction with cryptocurrency Bitcoin and Ethereum networks charge a small commission. That's why we block that commission beforehand to prevent negative balance in your wallet.

9) How does Qvolta customer support work?

You can refer to a customer support representative in your personal account in Support section. Every request generates a ticket that is displayed in the same section. You can also chat with a customer support representative on the page of transaction by clicking on a Report a problem button. Moreover, you can contact customer support representative from the home page of the website.

10) I transferred cryptocurrency from my wallet, but it is not visible to an accepting party

Transactions processing takes from 10 to 60 minutes regardless of whether you send cryptocurrency to your Qvolta wallet or from your Qvolta wallet to a third-party wallet. Transactions between Qvolta wallets are conducted instantly.

11) I don't remember my email and I forgot the password for my Qvolta wallet

If you forgot your username, email or the password you used for Qvolta, contact our customer support and they will solve the issue as soon as possible.

12) I lost my smartphone with Qvolta Security installed

When you install Qvolta Security on your mobile device, you are required to save the recovery code, that is stated in your personal account in Security section. You can retrieve your access to Qvolta Security from any other device using this code. All you need to do is to download and install the app.

13) What commission is charged with sending cryptocurrency from Qvolta wallet?

There is no commission charged by Qvolta for sending cryptocurrency. Nevertheless, Bitcoin and Ethereum networks themselves charge commissions in favor of miners for transaction confirmation.

Trading on a Qvolta platform

1) How can I start trading?

Anybody can start trading in Qvolta. In order to do this, you need to have a deposit in your Qvolta wallet of 0.03 BTC if you want to trade Bitcoin or 0.4 ETH if you want to trade Ethereum. Commission for trading is withdrawn from your balance automatically. More information can be found in respective section of the website.

2) How can I create the Ads?

You can create an ad in your personal account in My Ads section. In order to do this, you need to go to the section mentioned above, click on Create button and specify all required parameters. Already created ads can also be edited in this section. Commission for trading is withdrawn from your balance automatically.

3) Who can create Ads?

Ads can be created by any Qvolta wallet holder with the deposit of 0.03 BTC or 0.4 ETH, depending on which cryptocurrency you would like to trade. Commission for trading on the platform is withdrawn from your balance automatically.

4) What kind of prices can I use in my Ad?

You can choose either a fixed price or a floating price as a percentage of the largest centralized stock markets.

5) Maintaining the liquidity of created ads in cryptocurrency

Qvolta has the following system of maintaining liquidity: if the amount of remaining cryptocurrency in trader’s wallet does not correspond to the maximum limit of selling cryptocurrency in the ad created by the trader, then such ad will not be displayed in the search results.

6) Buyer made a deal but stopped responding in the chat with the trader. What should I do?

You need to click on Report a problem button and customer support representative will solve the issue manually. If buyer didn't complete the payment, cryptocurrency will return to your Qvolta wallet.

7) How can I open a dispute if there is a problem with a payment by another party?

You need to click Report a problem button on the page of transaction and customer support representative will resolve the issue.

8) How can I buy QVT tokens?

You can buy them on Qvolta platform with Bitcoin and Ethereum – that is the fastest and the easiest way of purchasing QVT tokens, the price will be 10% higher than a market price. QVT tokens can be purchased for a market price on OKEX.

9) How many ads can I create?

Initially, you can create the maximum of 5 ads. After your transactions amount will reach 25 Bitcoins or Ethereum you can create 5 more ads and so on.