Qvolta Know Your Customer Policy (hereinafter - the “KYC Policy”) is designated to prevent and mitigate possible risks of Qvolta being involved in any kind of illegal activity.
Both international and local regulations require Qvolta to implement effective internal procedures and mechanisms to prevent money laundering, terrorist financing, drug and human trafficking, proliferation of weapons of mass destruction, corruption and bribery and to take action in case of any form of suspicious activity from its Users.
As a provider of virtual currency payment processing and exchange Services, Qvolta is fully committed to conducting due diligence on our clients and ensuring that all applicable laws and regulations necessary to forestall and prevent money laundering. These include confirming the identity of our sellers and buyers by means of:

  1. Government-issued photo ID;
  2. Proof of residential or business address;
  3. Any other applicable documentation.

Qvolta’s identity verification procedure requires you to provide Qvolta with reliable, independent source documents, data or information (e.g., national ID, international passport, bank statement, utility bill). Qvolta will take steps to confirm the authenticity of documents and information provided by the Users. All legal methods for double-checking identification information will be used and we reserve the right to investigate certain Users who have been determined to be risky or suspicious.

Furthermore, we reserve the right to conduct enhanced due diligence on all clients given worldwide approved risk-based policies. Please note that Qvolta reserves the right to refuse a transaction or deny operation on a client or account at any time should suspicion arise that it may be connected to money laundering, criminal activity or any other predicate offense to money laundering. Qvolta will not enter into any business arrangement with anyone or group suspected of or directly involved in money laundering, or where funds have been sources or ends of an illegal activity.
Qvolta reserves the right to verify User’s identity in an on-going basis, especially when their identification information has been changed or their activity seemed to be suspicious. In addition, Qvolta reserves the right to request up-to-date documents from, even if you have passed identity verification in the past.
User’s identification information will be collected, stored, shared and protected strictly in accordance with the Qvolta’s Privacy Policy and related regulations.
In the event that Qvolta receives, during its request for documentation, deceptive documentation, contact details, or other false information, Qvolta will terminate the offending account. Qvolta is legally bound to report such misdemeanors to the relevant authorities, and as such the subject, business and its owners may be the subject to a criminal investigation.

Providing false, doctored, or deceptive documents is considered as fraud and will be treated as such. Tax Evasion and Fraud is a predicate offense to money laundering, and therefore, all assets derived from fraudulent transactions or suspicious activity may be seized and forfeited.
As part of the information that is collected during our verification procedures, Qvolta reserves the right to conduct verification through worldwide databases. At any time, due to a requirement to satisfy any of the above verification methods, you may be asked a specific document or piece of information to confirm your identity or provide additional information regarding any transaction, operations or even business dealings with certain individuals, institutions and dealings in geographical locations.
Should a situation arise where the nature of the business, geographical specific regulations or account activity fall in the scope of non-compliance in any applicable law or regulation, Qvolta will inform the client, business unit or any of the business owners or affiliates of the event and occurrence. For such instances, pre-verification and enhanced due diligence will be required prior to regaining active account status. In cases, where compliance is not achieved pursuing remediation measures, Qvolta will see fit to terminate the account and may report the event and surroundings to the applicable law enforcement and regulatory authorities.

  • Name

    Use Roman letters
    • First name
    • Middle name
    • Last name
    • Date of birth Day
    • Date of birth Month
    • Date of birth Year
    • Nationality
    • Gender

    Contact Information

    Telephone number
    • Country Code
    • Area Code
    • Phone number
    • Email
  • Address (PO Box not accepted)

    Residential Address

    • Country
    • State/Province (or NA if Not Applicable)
    • City/Town
    • District
    • Street Name (or NA if Not Applicable)
    • Building Name/House Number
    • Apartment Number
    • Postal/Zip code (or NA if Not Applicable)
  • Permanent Address

    Is your permanent address the same as residential address?
    -Yes -No

    • Country
    • State/Province (or NA if Not Applicable)
    • City/Town
    • District
    • Street Name (or NA if Not Applicable)
    • Building Name/House Number
    • Apartment Number
    • Postal/Zip code (or NA if Not Applicable)
  • Two forms of identity are required (passport preferred)

    Identity cards must have photo with both sides copied. Official English translation required for Non-Roman letters.

    Choose two sections to complete:

    • Passport
    • National ID Card
    • Driving License
    • Other Photo ID


    • Last Name
    • First Name
    • Middle Name 1
    • Middle Name 2
    • Expiration Date
    • Expiration Month
    • Expiration Year
    • Passport Number
    • Passport Issuing Country
    • Choose file (Passport Bio page)

    Proof of residence

    ! Must be issued in past 90 days. Accepted utility bills include electric, cable, gas, water bills, property tax, bank statements or credit card statements (paper bill or internet bills are not accepted. Official English translation required for Non-Roman letters.

    • Document Type (e.g. Utility Bill)
    • Bill/Statement Day
    • Bill/Statement Month
    • Bill/Statement Year
    • Choose file (Clearly showing Name, Address and Issue Date)

    Photo ID and Note

    ! Please provide a photo of you holding your passport or photo ID and a note with "QVOLTA" and today's date written on it. Acceptable IDs include:

    • A non-US international passport (double page)
    • A national ID card (both sides)
    • A driver's license (both sides)
    Make sure that In the same picture you have a reference to Qvolta and today’s date displayed – a note with the word “Qvolta” and today’s date will do. Make sure your face will be clearly visible and that all passport details are clearly readable.


    • Face clearly visible
    • Photo ID clearly visible
    • Note with word “Qvolta”
    • Note with today’s date
    • Note with the with signature
    • Choose file (Selfie with photo ID)
    Please confirm that your selfie image contains each of following items. Verification request missing ANY of these components WILL NOT BE PROCESSED.
    • Face clearly visible
    • Photo ID clearly visible
    • Note with word “Qvolta”
    • Note with today’s date
  1. What is your current occupation?
  2. Do you plan to use your Qvolta account in connection with any business/commercial related activity? If so, how?
  3. What is the source of the funds deposited to your Qvolta account?
  4. Are you using your Qvolta account in connection with any gambling related activities?